Contact information
At Louvella, we're always happy to hear from you. Whether you have a question about an order, need help with sizing, have a question about our products, or simply want to get in touch, our customer care team is here to help.
Customer Support
For all enquiries, please contact us by email:
When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.
Response Times
We aim to respond to all customer enquiries within 1–2 business days. During busy periods, responses may take slightly longer, but we'll always do our best to get back to you as soon as possible.
Order Enquiries
For questions regarding:
- Order status
- Shipping and delivery
- Returns and exchanges
- Product information
- Sizing and fit
- General enquiries
Please email Louvelleuk@gmail.com and our team will be happy to assist.
Thank you for choosing Louvella. We look forward to helping you. 🤍